Refund policy

Return & Refund Policy

At Liora Hair, we want you to feel confident about your purchase. Because our products are prepared and fulfilled specifically for each order, all sales are final and we do not accept returns or exchanges for change of mind, incorrect color selection, or other personal preferences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once we review your request, we may offer a replacement or refund when appropriate.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can review the tracking information and investigate the shipment.

If an order is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution.

Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled after purchase. Please review your order information carefully before completing checkout.